Support

About EmailUX support

Email UX (dba EmailUX) is a self-service platform built and operated by iClasser LLC in the San Francisco Bay Area for marketers, content writers, and developers who want to spend less time wiring bespoke responsive email HTML. Email Studio covers visual iteration; stored templates, render/deliver APIs, npm @emailux/components, and optional @emailux/api-client shrink engineering work feeding your ESP. Campaigns add CSV lists, filters, scheduling, plain-text sends with AI help, unsubscribes, App Contacts for REST CRUD, and triggers that always use your encrypted ESP credentials.

EmailUX is bring-your-own ESP: connect Google Workspace, SendGrid API keys, or SMTP/IMAP (including Gmail and Yahoo mailboxes), then send from the product or automate with the API — always through your credentials. It is not an ESP. Localization includes right-to-left languages such as Arabic and Hebrew; choose locale at render or send time. The AI assistant is available with Email Studio Pro plus purchased AI credits.

Developers can install @emailux/components for free to compose React email without Email Studio — documentation at docs.emailux.com — and optionally use @emailux/api-client TypeScript helpers for render and deliver calls against stored Email Studio templates on your ESP.

Support FAQ

How do I contact EmailUX support?

Sign in and open a support ticket from this page, or email support@emailux.com. Tickets and replies are tracked in your account so you can review history at any time.

What can EmailUX support help with?

Account access, billing and subscription questions, Email Studio usage, ESP and API integration, template rendering and delivery issues, marketing campaign troubleshooting, and questions about the open-source @emailux/components library.

What are the response times?

Standard support responds during business hours, Monday through Friday, in the San Francisco Bay Area time zone. Enterprise engagements may include faster SLAs as defined in their custom agreement.

Where can I find documentation?

Developer and user documentation lives at docs.emailux.com. The site covers Email Studio, marketing campaigns, the transactional API, and the npm packages @emailux/components and @emailux/api-client.

Do you offer enterprise support?

Yes. Enterprise customers receive white-glove onboarding, dedicated support contacts, and custom SLAs. Reach out via the request a proposal page to discuss requirements.